Still no luck? we can help!
Submit a ticket and we’ll get back to you as soon as possible.
Why am I having trouble getting the app to access my current location?
1 Out of 2 Found HelpfulIf you're attending a fundraiser or church service and Werbylo is unable to access your current location, you'll need to update your privacy settings to allow access. To ensure the app can access your location, follow these steps: For iOS devices: Open Settings on your device. Select Privacy > Location Services. Slide the button to the right...
Read MoreWhy is my donation process taking longer than expected?
1 Out of 2 Found HelpfulOccasionally, our team may need to manually review donations. We kindly ask for your patience during this process. Our review period is Monday – Friday 9:00am-8:00pm EST and usually takes less than 24 business hours. To avoid a duplicate transaction, please refrain from resubmitting your donation. After our review, you will receive an email fr...
Read MoreWhy can't I see my past donations on the Werbylo app?
1 Out of 3 Found HelpfulMake sure you use the same email while creating an account on the mobile app. If the email IDs match with your past donation's email ID, all your previous donations will be visible.
Why do I have trouble seeing updates to my account reflected in the Werbylo app?
1 Out of 2 Found HelpfulIf the changes you made online are not yet reflected in the app, please try refreshing the app by tapping the Refresh icon at the top left of your screen. If the issue persists, try logging out and then logging back in. If you are still experiencing issues, please submit a support request. Should you have any further questions, our Customer Su...
Read More
Submit a ticket and we’ll get back to you as soon as possible.